Privacy policy

KANELA (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with our services. Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to operate our business.

By using our website, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

We may collect personal information including your full name, email address, phone number, billing and shipping address, payment details (processed securely via Shopify and payment providers), order and purchase history including garments and accessories, wishlist and return history, customer service communications, and device information such as IP address, browser type, and browsing behaviour on our website.

How We Collect Information

We collect information directly from you when you place an order, subscribe to marketing communications, create an account, or contact us. Certain information is collected automatically through cookies, pixels, and analytics tools. We may also receive information from trusted third parties such as Shopify, payment gateways, shipping providers, and marketing platforms.

How We Use Your Information

We use your personal information to process orders and returns, provide customer support, communicate with you regarding your purchases, personalise your shopping experience, send marketing communications (you may unsubscribe at any time), detect and prevent fraud, improve our website and services, and comply with legal and regulatory obligations.

Sharing Your Information

We may share your personal information with trusted service providers including Shopify, payment processors, shipping and logistics partners, marketing platforms, and professional advisers where necessary to operate our business. We may also disclose information where required by law or in connection with a business restructure, merger, or sale.

We do not sell your personal information.

Shopify’s Role

Our website is powered by Shopify Inc. Shopify processes certain personal information on our behalf to facilitate payments, fraud prevention, analytics, and order management. You can review Shopify’s Privacy Policy on their website for further information.

Your Rights

Under Australian privacy law, you have the right to request access to the personal information we hold about you, request corrections, request deletion where applicable, and opt out of marketing communications at any time.

To exercise these rights, please contact us at kanela.gc@gmail.com.

Security and Data Retention

We implement reasonable security measures to protect your personal information. While no system can guarantee absolute security, we take appropriate steps to safeguard your data. We retain personal information only for as long as necessary for business, legal, and operational purposes.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies before submitting personal information.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. If we become aware that we have collected personal information from a minor, we will take steps to remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

Contact

For privacy-related questions or requests, please contact:

KANELA
Online Boutique – Australia
Email: kanela.gc@gmail.com