Shipping policy
Orders are dispatched from the Gold Coast, QLD via Australia Post.
We aim to process and ship orders within 1–2 business days (Monday to Friday, excluding public holidays).
Once your order has been dispatched, you will receive a tracking link via email.
Delivery Timeframes (Australia Only)
Standard Shipping — 2–8 business days — $9.95
Express Shipping — 1–4 business days — $14.95
Free Standard Shipping — Orders over $100
Delivery timeframes are estimates only and may vary depending on location, peak periods, weather conditions, or postal delays. KANELA is not responsible for delays once the parcel has been handed to Australia Post.
Shipping Details
Shipping rates are flat rate and calculated at checkout.
We currently ship to Australian addresses only.
Authority to Leave (ATL)
Orders may be delivered in accordance with Australia Post delivery policies.
If you require Signature on Delivery, please contact us before your order is dispatched.
KANELA is not responsible for parcels marked as delivered by the postal service.
Incorrect Addresses
Please ensure your shipping address is correct at checkout.
KANELA is not liable for delays, losses, or returned parcels due to incorrect or incomplete address details. Additional shipping fees may apply for redelivery.
Returns
Return instructions and the appropriate return address will be provided via email once a return has been approved in accordance with our Returns & Refund Policy.
Contact
For any shipping-related enquiries, please contact:
KANELA
Online Boutique - Australia