Terms of service
Welcome to KANELA.
By accessing or using our website (www.kanelathelabel.com.au), you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.
Overview
This website is operated by KANELA PTY LTD (trading as KANELA). Throughout the site, the terms “we”, “us” and “our” refer to KANELA. By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service, along with any policies referenced herein.
Online Store Terms
You must be at least 18 years of age, or have parental consent, to use this site.
You agree not to use our products for any unlawful or unauthorised purpose.
You must not transmit any viruses, malware, or destructive code.
We reserve the right to refuse service to anyone at any time for any reason.
Product Information
Our range includes garments, accessories, and other items listed for sale on our website.
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or update descriptions at any time without notice.
We make every effort to display product colours, textures, and details as accurately as possible. However, we cannot guarantee that your device’s display will reflect the exact colour or appearance of the item.
Pricing and Payment
All prices are listed in Australian Dollars (AUD).
Prices are subject to change without notice. In the event of a pricing error, we reserve the right to cancel or refuse any order placed at an incorrect price.
Orders may be refused or cancelled if payment cannot be verified or processed.
Returns and Refunds
Returns and refunds are governed by our Returns & Refund Policy, which forms part of these Terms of Service.
We do not offer refunds for change of mind. Store credit may be issued where return conditions are met.
Accessories are considered final sale for hygiene reasons and are not eligible for return or exchange unless deemed faulty in accordance with Australian Consumer Law.
Shipping
We ship within Australia using reputable postal and courier providers.
Once an order is placed, we cannot guarantee changes or cancellations.
Delivery timeframes are estimates only and may vary. KANELA is not responsible for delays caused by third-party shipping carriers.
Further details are available in our Shipping Policy.
Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law. Where a product has a major failure, you are entitled to a replacement or refund in accordance with applicable legislation.
Intellectual Property
All content on this website, including branding, imagery, graphics, product designs, and written material, is the property of KANELA and may not be reproduced, copied, distributed, or used without prior written consent.
Third-Party Services
Certain services or features may be provided by third parties, including Shopify, payment gateways, and shipping carriers. Your use of those services is subject to their own terms and conditions.
User Conduct
You agree not to post, upload, or transmit content that is unlawful, harmful, defamatory, or otherwise inappropriate. We reserve the right to remove such content and cancel associated orders at our discretion.
Modifications
We reserve the right to update or modify these Terms of Service at any time. Changes take effect immediately upon publication on the website. It is your responsibility to review these Terms periodically.
Contact
If you have any questions about these Terms of Service, please contact us at:
KANELA
Online Boutique - Australia