Cancellation policy
At KANELA, we aim to provide a seamless and considered shopping experience. This policy outlines our approach to order changes, cancellations, and your rights under Australian Consumer Law.
Cooling-Off Period
There is no statutory cooling-off period for online purchases under Australian law unless expressly stated by us.
Order Cancellation by You
Orders may be cancelled only if a cancellation request is received before the order has been processed or dispatched.
To request a cancellation, please email kanela.gc@gmail.com as soon as possible with your order number.
If the order has not yet been shipped, we will cancel the order and issue a full refund to the original payment method.
Once an order has been dispatched, it cannot be cancelled. You may be eligible to return the item in accordance with our Returns & Refund Policy.
Order Cancellation by KANELA
We reserve the right to cancel any order at our discretion, including but not limited to circumstances involving product unavailability, pricing errors, suspected fraudulent activity, payment issues, or other reasonable grounds.
If we cancel your order, you will be notified promptly and issued a full refund.
Final Sale Items
Accessories and all sale items are final sale and are not eligible for return, exchange, or refund unless deemed faulty in accordance with Australian Consumer Law.
Refund Processing
Approved refunds will be processed to the original payment method within 7 business days.
Refunds can only be issued to the same payment method used at checkout.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
Contact
For cancellation requests or related enquiries, please contact:
KANELA
Online Boutique – Australia